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FAQ
Answers to the questions merchants ask most often about BRIX: Wishlist Plus.
Getting Started
Do I need to edit my theme's code to use the wishlist? No. For most Online Store 2.0 themes, everything works after you install the app and turn on the theme app embed. See Installation.
Why don't I see the wishlist button on my store after installing? The app embed almost certainly isn't turned on yet, or hasn't been saved on your live theme. See Installation and the Troubleshooting guide.
Does this work with any theme? It's built for Online Store 2.0 themes and automatically detects common layout patterns used by most modern themes, including Dawn. Highly customized or legacy (vintage) themes may need extra attention — contact support if a button doesn't appear after confirming the embed is on.
Customers & Wishlists
Do customers need an account to use the wishlist? No, as long as Guest wishlist is enabled (it is by default). Guests can save items without logging in, and those items merge into their account automatically once they do log in.
What happens to a guest's wishlist if they never create an account? It stays tied to their browser. If they clear their browser data or switch devices, that guest wishlist is lost unless they logged in first. Guest wishlists also expire after 12 months of inactivity.
Can customers have more than one wishlist? Yes, if you turn on Multiple wishlists. This requires the customer to be logged in to create additional named lists.
Can customers share their wishlist? Yes — see Share Wishlist. Recipients can view the shared list but can't edit it.
Pricing
How much does the app cost? The app is currently free, with every feature included. See Plans & Pricing.
Are there any features locked behind a paid plan? No — everything documented in this site is included on the Free plan.
Analytics & Orders
How is "wishlist revenue" calculated? It's the sum of wishlisted line items in paid orders — not the full order total if a customer also bought non-wishlisted items. See Wishlist Orders and Analytics Overview.
Can I see what a specific customer has wishlisted? Yes — go to Customers, find the shopper, and open their detail page.
Notifications
Does the app send emails to my customers? Not currently. The two automatic emails the app sends (welcome and uninstall) go to you, the merchant. See Email Notifications.
Does the app send WhatsApp alerts? No automated WhatsApp notifications exist. WhatsApp is only used for a customer-initiated wishlist share option and a merchant support contact link. See WhatsApp.
Customization
Can I match the wishlist to my brand colors? Yes — every button, icon, and notification has configurable colors. See Customization: Colors.
Can I translate the wishlist for my international customers? Yes — see Storefront Translations.
Is there a way to add my own code? Yes — see Custom Code, intended for merchants comfortable with CSS/JavaScript.
Still have a question? Check Troubleshooting, or use the Help Doc or WhatsApp Chat buttons available inside the app.