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Troubleshooting
Solutions to the most common issues merchants run into with BRIX: Wishlist Plus.
The wishlist doesn't appear on my store at all
Possible causes:
- The theme app embed is turned off, or was never saved.
- The embed was enabled on a draft theme, not your published theme.
- Your theme is a legacy (vintage) theme that doesn't support app embeds.
Solutions:
- Go to the app's Dashboard and check the banner/setup guide for embed status.
- Open your theme editor on your live/published theme → App embeds → turn on Wishlist App → Save.
- Confirm your theme is Online Store 2.0 (most themes published after 2021 are). See Installation.
A specific button (grid, product page, or floating) isn't showing
Possible causes:
- The feature toggle for that button is off in Settings.
- Your theme uses unusual markup the app couldn't automatically detect (product page button only, when Auto placement is on).
Solutions:
- Go to Settings and confirm the relevant toggle is on: Product grid, Product page, or Floating.
- For the product page button, try turning off Auto placement and manually choosing an anchor element and position.
- If the issue persists on a heavily customized theme, contact support with a link to the affected page.
The wishlist header icon isn't showing
Solutions:
- Confirm the "Wishlist header" toggle is on under Settings → Widgets tab.
- Confirm the theme app embed is enabled.
- If your header uses very unusual custom markup, contact support — see Wishlist Header Icon.
My customization changes aren't showing on the storefront
Solutions:
- Confirm you clicked Save in the save bar — changes aren't applied automatically.
- Hard refresh your storefront page to clear cached assets.
- Confirm the related feature toggle is turned on.
A customer's wishlist items "disappeared"
Possible causes:
- They were using a guest wishlist and switched devices or cleared browser data.
- Their guest wishlist expired after 12 months of inactivity.
- A saved product or variant was deleted from your catalog.
Solutions:
- See Guest Wishlist for how guest identity and merging work.
- If a product was deleted, this is expected behavior — deleted products are automatically removed from wishlists.
Guest items didn't merge after a customer logged in
Solutions:
- Ask the customer to refresh the page after logging in — the merge happens on the next page load, not instantly.
- Confirm Guest wishlist was enabled at the time they were browsing as a guest.
Notification / toast messages aren't appearing
Solutions:
- Confirm "Notifications" is turned on under Settings → Widgets tab.
- Check the configured Duration isn't set too low to notice — see Wishlist Notifications.
My storefront text still shows English for other languages
Solutions:
- Confirm your store has additional languages configured under Shopify's Settings → Languages.
- Open the relevant settings screen's Translate modal and confirm translations are filled in, or use Auto-translate. See Storefront Translations.
Analytics or revenue numbers look wrong
Solutions:
- Remember that Analytics and Wishlist Orders revenue reflects only wishlisted line items, not full order totals.
- Check your selected date range on the Analytics page — it's easy to accidentally leave an old range selected.
- Cancelled orders are automatically excluded from totals.
Custom code broke something on my storefront
Solutions:
- Go to Settings → Features tab → Custom code → Customize.
- Remove or comment out recently added CSS/JavaScript, then save.
- Confirm the wishlist returns to normal, then reintroduce your changes gradually. See Custom Code.
Still Need Help?
Use the Help Doc or WhatsApp Chat buttons available inside the app (on the Dashboard and other admin pages) to reach support directly. See WhatsApp for details on that channel.